You need the Flash 8 plugin to view this banner.
Bookmark and Share
Friday, November 24th 2017
You need the Flash 8 plugin to view this banner.
Australia
Register

Enter your email address to receive FREE global mediation news



Unsubscribe

Sponsors





Find out more >>


Featured Global Network Partner



Find out more >>

Find out more >>




Home > Country profiles > Australia > Conferences > Conference detail






Dispute Resolution Conference 2015

Thursday, 20th March 2015

<strong style="margin: 0px; padding: 0px; border: 0px; font-family: Arial, sans-serif; font-size: 13px; line-height: 18px; vertical-align: baseline; color: #232323">The one-day conference will focus on best practice in dispute resolution and feature speakers from the financial services industry, industry and EDR stakeholders and the Credit and Investments Ombudsman (CIO) (previously known as COSL)</strong>.<br /><br /><div style="margin: 0px; padding: 0px; border: 0px; font-family: Arial, sans-serif; font-size: 13px; line-height: 18px; vertical-align: baseline; color: #232323">The comprehensive&nbsp;<strong style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-size: inherit; font-style: inherit; font-variant: inherit; line-height: inherit; vertical-align: baseline"><a style="margin: 0px; padding: 0px; border: 0px; font-family: inherit; font-size: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; vertical-align: baseline; text-decoration: none; color: #3399cc" href="http://www.cosl.com.au/cosl/assets/File/Conference_2015.pdf" target="_blank">program</a></strong>&nbsp;will offer a choice of internal and external dispute resolution workshops and cover topical issues such as credit reporting, financial hardship, enforcement action and our EDR process.</div><div style="margin: 0px; padding: 0px; border: 0px; font-family: Arial, sans-serif; font-size: 13px; line-height: 18px; vertical-align: baseline; color: #232323">&nbsp;</div><div style="margin: 0px; padding: 0px; border: 0px; font-family: Arial, sans-serif; font-size: 13px; line-height: 18px; vertical-align: baseline; color: #232323">Keynote speaker, Peter Kell, Deputy Chair of ASIC, will share his views on dispute resolution from the regulator&#39;s perspective.</div><div style="margin: 0px; padding: 0px; border: 0px; font-family: Arial, sans-serif; font-size: 13px; line-height: 18px; vertical-align: baseline; color: #232323">&nbsp;</div><div style="margin: 0px; padding: 0px; border: 0px; font-family: Arial, sans-serif; font-size: 13px; line-height: 18px; vertical-align: baseline; color: #232323">Four industry key players will examine effective complaint handling strategies in a panel discussion on internal dispute resolution (IDR).</div><div style="margin: 0px; padding: 0px; border: 0px; font-family: Arial, sans-serif; font-size: 13px; line-height: 18px; vertical-align: baseline; color: #232323">&nbsp;</div><div style="margin: 0px; padding: 0px; border: 0px; font-family: Arial, sans-serif; font-size: 13px; line-height: 18px; vertical-align: baseline; color: #232323">Mediation expert, Nina Harding, will conduct an engaging IDR workshop offering insights into preventing complaints from escalating, understanding customers better, behavioural economics and being Ombudsman-ready.</div><div style="margin: 0px; padding: 0px; border: 0px; font-family: Arial, sans-serif; font-size: 13px; line-height: 18px; vertical-align: baseline; color: #232323">&nbsp;</div><div style="margin: 0px; padding: 0px; border: 0px; font-family: Arial, sans-serif; font-size: 13px; line-height: 18px; vertical-align: baseline; color: #232323">Session breaks will provide networking opportunities with CIO staff and industry peers.</div>


Web-link: http://www.cosl.com.au/news/training/dispute-resolution-conference-2015/
Language: English


< Back