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Traders must now provide details of alternative dispute resolution (ADR) options to consumers

Wednesday, 18th February 2016

"New regulations came into force on 1 October 2015 which require traders selling to consumers to give information about alternative dispute resolution (ADR) to their customers.

The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (SI 2015/542) (the Regulations) aim to encourage out-of-court dispute resolution of consumer-related claims such as complaints about unsatisfactory goods or services. The Regulations only apply to disputes started by a consumer against a trader (and not to business-to-business disputes). For the purposes of the Regulations:"

Select the link to read this article in full.


Web-link: http://www.jdsupra.com/legalnews/traders-must-now-provide-details-of-90290/
Source: Dentons
Language: English
Contact: Akin Akinbode


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