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Home > Country profiles > New Zealand > Articles > Article detail

No need for confusion with Telecommunication Dispute Resolution

Monday, 29th August 2017

"Consumers don’t need to be confused about who to contact when they are having telco issues.

Telecommunication Dispute Resolution (TDR) is a free and independent service to help consumers manage complaints about any product or service from their telecommunication provider.

Whether it is an issue with their landline, mobile phone provider or internet, Telecommunication Dispute Resolution can help. TDR’s free and independent service has already helped thousands of Kiwis to resolve their telecommunication complaints. In the last financial year alone, TDR received 2,263 complaints, ranging from network performance and service issues, to billing errors and faults.

Recent changes to the Telecommunications Act have created statutory rights of access for network operators to access shared property, such as shared driveways and apartment buildings, in specific situations for the purpose of installing fibre broadband. A dedicated service, managed by Utilities Disputes Ltd, has been established to manage disputes arising from these installations and which involve third party property owners."

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Language: English

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