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Home > Country profiles > South Africa > Articles > Article detail

A slow start for the community schemes ombud service

Thursday, 12th October 2018

"t has been two years since the Community Schemes Ombud Service Act, No 9 of 2011 (Act) was brought into force. The Act provides for the establishment of the Community Schemes Ombud Service (CSOS). One of the principle functions of the CSOS is to develop and provide for a dispute resolution service – ie to offer a means to resolve disputes arising in relation to community schemes, which are broadly defined to include sectional title schemes, share block companies, homeowners’ associations, retirement housing schemes and housing co-operatives.

The CSOS’s 2016/2017 annual report provides some insight into how it is functioning. As noted, one of the CSOS’s core objectives is to provide a dispute resolution service. The annual report indicates that, in respect of the 2016/2017 financial year, 285 disputes were resolved through conciliation – ie the matters became settled through a conciliation process without the CSOS having to adjudicate a dispute and render an award – which is within the CSOS’s agreed service levels."

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Source: Cliffe Dekker Hofmeyr
Language: English
Contact: Justine Krige

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