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UK (England and Wales)

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Home > Country profiles > UK (England and Wales) > Articles > Article detail

Complaints received over a million pounds in compensation in the borough

Thursday, 11th August 2017

"Active complainers throughout London were awarded over £1.3 million in compensation last year by the Ombudsman services.

Consumers in Richmond were awarded a total of £16,974 from the organisation which handles energy and communications complaints that have been on-going for at least eight weeks.

According to research 132 complaints were made last year from residents in the borough, which was the fourth lowest throughout the capital.

Lewis Shand Smith, chief Ombudsman at Ombudsman services, said: “It’s important that residents in the London know their consumer rights and don’t put up with bad service.

Ombudsmen are providers of Alternative Dispute Resolution (ADR), and review both sides of a case before passing down a legally binding remedy, which is designed to put a problem right."


Read this article in full. 

Language: English

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