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Home > Country profiles > UK (England and Wales) > Articles > Article detail






Ombudsman ditches mediation scheme after just 4% success rate

Sunday, 25th November 2019

"The Legal Ombudsman has scrapped plans to extend a pilot to use mediation to settle disputes between lawyers and their clients.

Analysis of the test scheme, which was trialled earlier this year, found limited take-up from both legal services providers and complainants – and even then just half of cases going to mediation were settled.

According to a report presented to the Office for Legal Complaints board last month, the ombudsman was asked to run a mediated solutions pilot to understand potential benefits to the organisation. The idea was the ombudsman could resolve more cases without the need for a full investigation, but the upshot was the scheme was too expensive to justify the numbers who expressed an interest.

The report states that the overall success rate of the pilot, offering parties the opportunity to discuss their case over the phone with a trained mediator, was just 4%."

Read in full:   


Web-link: http://www.lawgazette.co.uk/news/ombudsman-ditches-mediation-scheme-after-just-4...
Language: English
Contact: John Hyde


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