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UK (England and Wales)

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Home > Country profiles > UK (England and Wales) > Articles > Article detail

Technology in mediations: keep the human touch

Sunday, 19th August 2019

"In the latest of our alternative dispute resolution series for Construction Law, we consider the use of technology in mediations and recent advice for mediators on the topic published by the Centre for Effective Dispute Resolution (CEDR).

The courts and court users maximise efficiency in litigation and keep costs proportionate by using new technology such as time capture software, video conferencing and e-disclosure software. And yet, we don’t see the same level of "new tech" used in mediations.

Our team’s consensus is that mediators rarely use anything more advanced than email and telephone. This more traditional approach is no surprise: technology in mediation remains voluntary. Mediators must judge what is suitable in each case and most are acutely familiar with technology’s pitfalls. For example, using unfamiliar technology or web-based email accounts could expose the mediator and parties to damaging and professionally embarrassing disclosure of confidential documents."

Read in full: 

Source: Dentons
Language: English
Contact: Esther McDermott and Tracey Summerell

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